Welcome to Rooted (“we”, “us”, “our”).

By accessing or using our website, purchasing our products, or interacting with our services, you agree to the following Terms & Conditions.

If you do not agree, please do not use the site.

1. About Rooted

Rooted is a U.S.–based brand offering handcrafted bio lip balms and related natural products. These Terms govern the use of our website and the purchase of our products.

2. Use of the Website

You may use this website for:

• browsing our products

• placing orders

• joining our email list

• accessing customer support

You agree not to:

• misuse the website

• attempt to breach security

• use our content without permission

• engage in fraudulent activity

3. Product Information

We do our best to ensure product descriptions, images, and details are accurate.

However, natural ingredients may vary slightly in color, texture, or scent.

All products are for external use only.

If you have allergies or sensitivities, review the ingredient list carefully before use.

4. Orders & Payments

When you place an order, you agree that:

• all information you provide is accurate

• you are authorized to use the payment method

• you understand the pricing in USD

Payments are securely processed via Stripe (or any platform you integrate).

We do not store or have access to your full payment information.

We reserve the right to refuse or cancel orders for any reason, including suspected fraud or incorrect information.

5. Shipping

We currently ship to:

• United States

International customers may join our waiting list and will be notified once shipping opens to new regions.

Shipping times may vary depending on carrier, location, holidays, or unexpected delays.

Rooted is not responsible for delays outside our control.

6. Returns & Refunds

For sanitary reasons, we can only accept returns if the product is:

• unopened,

• within 14 days of delivery,

• and in its original condition.

If your order arrives damaged or defective, contact us and we will resolve the issue.

We do not offer refunds for:

• opened products

• used products

• buyer’s remorse

See our full Refund Policy for details.

7. Pricing & Promotions

Prices are listed in USD and may change without notice.

We may offer:

• bundle pricing

• seasonal promotions

• exclusive newsletter deals

Discounts cannot be combined unless stated otherwise.

8. Intellectual Property

All content on this site — including images, text, graphics, product descriptions, and branding — is the property of Rooted and protected by copyright laws.

You may not:

• copy

• reproduce

• modify

• distribute

• or use our content without written permission.

9. Limitation of Liability

By using our website and products, you agree that Rooted is not liable for:

• allergic reactions

• misuse of the product

• delays caused by shipping carriers

• damages resulting from unaffiliated third parties

Rooted’s total liability is limited to the amount paid for the purchased product.

10. Third-Party Services

We may use third-party platforms such as:

• payment processors

• analytics tools

• email services

These providers have their own policies. We are not responsible for their actions, but we ensure they are reputable and secure.

11. Account & Email Subscriptions

If you join our mailing list, you agree to receive emails related to:

• product updates

• new launches

• exclusive offers

• brand news

You may unsubscribe anytime.

12. Governing Law

These Terms are governed by the laws of the United States, and any disputes will be handled under U.S. jurisdiction unless otherwise required by law.

13. Changes to Terms

We may update these Terms occasionally.

The “Last updated” date at the top will reflect the latest version.

We encourage you to review this page periodically.

14. Contact Us

For questions about these Terms or anything related to your order, contact us at:

Rooted Support

Email: rooted@contact.com

Location: San Francisco, California