At Rooted, we craft our lip balms in small batches and handle them with care.

Because our products are personal-care items, we follow a simple and transparent return policy.

1. Returns

We accept returns only if the item is:

• unopened,

• unused,

• in original condition,

• and returned within 14 days of delivery.

Opened or used products cannot be returned for safety and hygiene reasons.

2. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days with your order number and a photo.

We will replace the item or offer a suitable solution.

3. Non-Returnable Items

We cannot accept returns for:

• opened or used products

• items returned after 14 days

• products purchased from third-party sellers

4. Refunds

Approved returns will be refunded to your original payment method once the item is received and inspected.

Shipping fees are non-refundable.

5. Exchanges

We do not offer direct exchanges.

If you need a different item, please place a new order once your refund is processed.

6. How to Start a Return

To begin a return, contact us at:

Rooted Support

Email: contact@rootedlipcare.com

Include your order number and the reason for return.